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Customer Satisfaction Survey

Tick ratings range: 5 (exceeded expectations) to 1 (failed expectations)

Customer Services (Office)

Product knowledge and competence:

  • 4

    3

    2

    1

Comprehension of your call/enquiry:

4

3

2

1

Professional attitude and courtesy:

4

3

2

1

Ability to timely handle your call:

4

3

2

1

Service Engineers (Field):

Product knowledge and competence:

4

3

2

1

Communication with site prior to visit:

4

3

2

1

Professional attitude and courtesy:

4

3

2

1

Ability to resolve on-site needs:

4

3

2

1

Additional Comments:

Name:

Company:

Department:

Date:

Customer Satisfaction